Every GVLux order is carefully inspected before dispatch.

If you receive an incorrect or defective item, please contact our Customer Care team within 2 days of delivery.

Please provide your order number, clear photographs of the issue, an unboxing video and a brief description of the problem.

Please keep the product, tags, accessories and original packaging in their received condition while your request is being reviewed.

Once the issue has been verified, GVLux will provide the appropriate solution in accordance with our policy.