Return & Exchange

At GVLUX, every garment is carefully inspected before shipment. If you experience an issue with your order, we are committed to making it right.

Eligibility

Returns, refunds, or exchanges must be requested within 7 calendar days of the date your order is marked as delivered.

To initiate a request, please either:

• Contactour Customer Service team, or
• Submit a request through our Inquiry Form.

Requests submitted after the 7-day period will not be eligible for review.

Eligible Cases

We accept returns, refunds, or exchanges only under the following circumstances:

• You received an incorrect item.
• Your garment arrives with a manufacturing defect or quality issue.

Each request will be reviewed by our Customer Service team before approval.

Non-Eligible Items

The following items are not eligible for return, refund, or exchange:

• Garments that have been altered, customized, or modified after purchase.
• Garments that have been altered by GVLUX at the customer's request.
• Items that have been worn, washed, damaged, or are not returned in their original condition.

Refunds

Once your return has been received and approved, GVLUX will issue a refund of 70% of the original purchase price.

Please note:

• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer and will be deducted from the refund amount when applicable.

Refunds will be processed using the original payment method.
Processing times may vary depending on your payment provider.

Exchanges

Approved exchanges are available only for eligible items that meet the conditions outlined above.

Replacement items will be shipped after the returned garment has been received and inspected.